Refund policy

Returns & Refunds
We want every Pop & Wonder order to bring a smile. If something isn’t right, here’s how we’ll fix it.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn’t what you ordered, we’ll make it right at no cost to you.

• Email us at hello@popandwonder.com within 7 days of delivery.
• Include your order number and a photo of the item and packaging.
• Choose a free replacement (while supplies last) or a full refund, including original shipping.
• You don’t need to send the item back unless we ask you to.

Change-of-Mind Returns

• You can return items within 30 days of delivery.
• Items must be unopened and unused, in their original packaging. For hygiene reasons, and because each door is a one-time surprise, opened advent calendars can’t be returned.
• Return shipping is paid by the customer, and original shipping charges are non-refundable.
• To start a return, email hello@popandwonder.com with your order number. Please don’t send items back without contacting us first; we’ll give you the correct return address.

Refunds
Once your return is received and inspected, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Questions?
Email us anytime at hello@popandwonder.com.